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Alim Bhanji

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Making the Right Call with Contact Centers

Posted by Alim Bhanji on May 30, 2016 10:40:00 PM

How to Keep Costs Down and Customer Experience Up in an Omni-channel World

Chances are you’re no stranger to omni-channel service – almost every company engages its customers through multiple channels, from phone to web. However, businesses are often too quick to equate high-touch – and high-cost – agents with a better customer experience and lower-cost digital interactions with a worse one.

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