Not rendering correctly? View this email as a web page here.
Rockwell Automation


Meeting Customer Demand in a Complex Enviroment

Over the years companies have asked us how to deliver high level's of service when they were introducing fax machines and email.  Today, we're solving the same challenges, but companies are asking how do we meet service levels through Twitter, Facebook, email, and all other channels.

In this issue we share some insights into how to overcome these challenges and deliver the highest level of service.

Featured Article:

Making the Right Call with Contact Centers

By Alim Bhanji, Satov Consultants


Alim Bhanji from Satov Consultants shares his experience improving customer satisifcation and reducing cost in a complex omni-channel service operation.

Featured Case Study:

Simulating Customer Service Call Center 



See how a document imaging company utilizes Arena customer service simulation to improve call dispatching methods.

Consultants Corner:

Delivering on Promises

By Gail Kenny


Making a promise can be nerve-racking. Gail Kenny shares 22 years' experience delivering on promises in this month’s Consulting Corner. 

Tips and Tricks:

Skill-Based Routing Using Arena

By Darrell Starks

While Skill-based routing (SBR) is most commonly used in call centers, this technique can be utilized in a variety of different systems – retail, quick service restaurant, and even manufacturing and maintenance systems.

Issue 7 | May 2016

Upcoming Events

Arena Academic Symposium

July 11-14, 2016

We are pleased to announce the dates for our 3rd annual Academic Symposium in Austin, TX.  This event is open to all professors and instructors who teach Arena.

Registration is now open!

Learn More about Academic Symposium


MineExpo - Las Vegas, NV

September 26-28, 2016

We'll be sharing our expertise in mining. Let us know if you'll be there or stop by and see us at Booth 723


Upcoming Training Dates

Arena Public Training

Jun 7-10, 2016 
Jun 14-17, 2016 
Aug 2-5, 2016 

Pittsburgh, PA & Austin, TX
Registration Info

For information for global training dates, click here

Rockwell Automation  2100 Corporate Drive, Suite 550    Wexford  PA  15090  United States

Update your email preferences to choose the types of emails you receive.

Unsubscribe from all future Arena Simulation emails | Legal Notices