Airports (and their challenges) are something most of us are all too familiar with. Finding solutions to long lines at security checkpoints, boarding procedures, flight delays and baggage handling issues are things you may have contemplated while experiencing them first-hand.
In this issue we share some insights into how to simulation can be used to address these challenges and deliver higher levels of service.
Yet this is not just about airports. There is a lot to be learned from these issues that have significant value for a wide range of organizations.